Welcome to Handy AI ("Handy", "we", "our", or "us").
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Handy mobile application, website, and related services (collectively, the "Services").
The Services are operated by:
Iana Gushchina
Spanish Sole Proprietor (Autónomo)
Tax ID (NIE): Z3883286V
Spain
By using our Services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Information You Provide
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Business name
- Service profession (e.g., handyman, plumber, electrician)
- Profile information
- Job descriptions
- Photos uploaded through the app
- Messages sent through the Services
- Payment-related information
Information Collected Automatically
When you use the Services, we may automatically collect:
- Device information
- Device identifiers
- IP address
- Operating system version
- App usage data
- Crash reports
- Analytics information
- Approximate location information
AI-Generated Content
When you submit job descriptions, photos, estimates, proposals, or other content, that information may be processed by artificial intelligence services to generate:
- Job descriptions
- Price estimates
- Proposals
- Material lists
- Matching recommendations
3. How We Use Information
We use information to:
- Provide and operate the Services
- Create user accounts
- Match contractors and customers
- Generate AI-powered estimates and proposals
- Process transactions
- Improve our Services
- Provide customer support
- Detect fraud and abuse
- Comply with legal obligations
- Send service-related communications
4. Legal Bases for Processing (GDPR)
If you are located in the European Economic Area, we process personal data under the following legal bases:
- Performance of a contract
- Legitimate interests
- Compliance with legal obligations
- Your consent, where required
5. Sharing of Information
We may share information with:
Service Providers
Third-party providers that help us operate the Services, including:
- Cloud hosting providers
- Analytics providers
- Payment processors
- Customer support tools
- AI service providers
Business Transfers
If Handy is involved in a merger, acquisition, financing, or sale of assets.
Legal Requirements
When required by law or to protect rights, safety, and security.
We do not sell personal information to third parties.
6. AI and Third-Party Services
Some features use third-party artificial intelligence providers to process user content and generate responses.
Information submitted to AI features may be transmitted to those providers solely for providing requested functionality.
Users should avoid submitting highly sensitive personal information through AI features.
7. Data Retention
We retain personal information only as long as necessary:
- To provide the Services
- To comply with legal obligations
- To resolve disputes
- To enforce agreements
When data is no longer required, we delete or anonymize it.
8. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
Requests may be submitted using the contact information below.
9. California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and related laws, including:
- Right to know
- Right to delete
- Right to correct
- Right to opt out of certain data sharing
We do not sell personal information as defined by California law.
10. Children's Privacy
The Services are not directed to children under 13 years of age.
We do not knowingly collect personal information from children.
If we learn that we have collected information from a child, we will delete it promptly.
11. Security
We implement reasonable technical and organizational measures designed to protect personal information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. International Transfers
Your information may be processed in countries other than your country of residence, including the United States and countries where our service providers operate.
Where required, we implement appropriate safeguards for international data transfers.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted within the Services with a revised "Last Updated" date.
14. Contact Us
For privacy-related questions or requests, contact:
Iana Gushchina
Spain
Tax ID (NIE): Z3883286V
Email: privacyhandy@gmail.com